Privacy Policy
Last Updated: February 2026
1. Information We Collect
At PlayCity, we collect information to provide better services to all our customers. The types of personal information we gather include:
- Contact Information: Your name, email address, and phone number when you book a slot or contact us.
- Payment Information: Securely processed payment details when purchasing memberships or day passes.
- Facility Usage: Information regarding what play zones you frequently visit to help us improve your experience.
2. How We Use Your Information
We use the information we collect from all of our services for the following purposes:
- To process transactions and send related information such as confirmations and invoices.
- To send administrative messages and respond to your comments or inquiries regarding PlayCity services.
- To communicate with you about products, services, offers, promotions, and events offered by PlayCity.
- To monitor and analyze trends, usage, and activities in connection with our indoor playtime packages.
3. Security of Your Information
We take reasonable measures to help protect continuous security for any personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We follow industry standards to protect the personal data submitted to us, both during transmission and once we receive it.
4. Photography and Video
For security purposes, PlayCity operates CCTV within the premises. Additionally, we may occasionally take photos or videos for marketing purposes. If you prefer not to have your child featured in promotional materials, please inform our staff upon arrival at our SSK Road, Feni location.
5. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@playcity.com
Phone: +1 (555) 123-4567
Address: SSK Road, Feni, Bangladesh